Frequently Asked Questions
Find answers to common questions about our products, shipping, and support services.
Orders & Shipping
What are your shipping options?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. All orders are fully insured and tracked.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. All international orders are shipped via express courier with full tracking and insurance.
What is your return policy?
We offer a 30-day return policy on all products. Items must be in original condition with all packaging. Please contact our support team to initiate a return. Return shipping costs are the responsibility of the customer unless the item is defective.
Product Information
How do I know which adapter is compatible with my camera?
Each product page lists compatible camera models. The adapter naming convention indicates the lens mount (first) and camera mount (second). For example, 'LEICA R - SONY E' means it adapts Leica R lenses to Sony E-mount cameras.
Do your adapters support autofocus and electronic communication?
Most of our adapters are mechanical and do not support autofocus or electronic aperture control. This allows for the highest precision and build quality. Some specialized adapters do include electronic contacts—check the product specifications.
What does 'infinity focus' mean?
Infinity focus means the adapter maintains the correct flange distance so that lenses can focus to infinity (distant subjects). All our adapters are precision-manufactured to guarantee infinity focus while maintaining optical quality.
Warranty & Support
What warranty do you offer?
All KIPON products include a 2-year manufacturer's warranty against defects in materials and workmanship. This covers manufacturing defects but does not cover damage from misuse, accidents, or normal wear and tear.
How do I claim warranty service?
Contact our support team with your order number and a description of the issue. We will provide instructions for warranty evaluation. Approved warranty repairs or replacements are processed at no charge, including shipping.
Do you offer technical support?
Yes, our technical support team is available to assist with product selection, compatibility questions, and troubleshooting. Contact us via email or through our contact form.
Care & Maintenance
How should I clean my lens adapter?
Use a soft, lint-free cloth to wipe the adapter body. For mounting surfaces, use a clean lens brush to remove dust particles. Never use solvents or aggressive cleaning agents. Avoid touching optical surfaces if your adapter includes glass elements.
What if my adapter feels tight when mounting?
A snug fit is normal and ensures proper alignment. However, never force an adapter. If excessive resistance is encountered, check for debris on mounting surfaces. New adapters may feel slightly tight initially but will break in with normal use.
How should I store my adapters?
Store adapters in a dry, temperature-controlled environment. Use lens caps on both ends to protect mounting surfaces from dust and damage. Avoid extreme temperatures and humidity, which can affect precision-machined parts.
Still have questions?
Our support team is here to help. Contact us with any questions about our products or services.
Contact Support